Disclosure Statement

Licence status and conditions

Orange Roughy Mortgages Ltd FSP1009901 (Astute) holds a licence issued by the Financial Markets Authority to provide financial advice service.

 

Orange Roughy Mortgages Ltd FSP1009901 authorised by that licence to provide financial advice service.

 

Our contact details are:

Address:          292 Clyde Road, Bryndwr, Christchurch, 8053

Telephone:      03 353 7644

Email:               Enquiries@fcm.net.nz

 

We provide financial advice on Mortgage Products and Consumer Credit Contracts.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

 

Nature and Scope of financial advice services

Mortgage Products, Business Lending Products,Consumer Credit Contracts (personal loan products)

Each Authorised Body and Financial Adviser has their own area of financial expertise they advise on and will be accredited with a range of product providers to deliver this advice.

 

Commissions

For services in relation to insurance, KiwiSaver and loan products, commissions will be provided by the lender provider as follows:

Initial commission - a percentage of the value of your loan balance.

Ongoing commission - a percentage of the value of your outstanding loan amount dependent on agreement with the respective lender agreements.

 

Conflicts of interest or other incentives

This information will be provided to you with your own disclosure information during the advice process. Any conflicts of interest or other incentives will be explained to you, along with how they are managed.

 

How we manage any conflicts of interest

To ensure that advisers within the Astute group prioritise clients' interests:

• We follow a structured advice process to ensure our recommendations align with clients' goals and circumstances.

• All advisers participate in annual training on managing conflicts of interest.

• We maintain registers of conflicts of interest and any gifts or incentives received, which are regularly monitored, with additional training provided as necessary.

• We conduct an annual independent Compliance Assurance Review.

 

Our duties and obligations to you

We are required by the Financial Markets Conduct Act (sections 431I, 431K, 431L, and 431M) to:

• Maintain the competence, knowledge, and skill levels outlined in the Code of Conduct

• Prioritize our clients' interests

• Exercise care, diligence, and skill in our work

• Adhere to the ethical behaviour, conduct, and client care standards established in the Code of Conduct.

 

Our complaints process

Our internal complaints process

If you have any concerns or complaints about our advice or services, please let us know so we can address the issue.

Our internal complaints process is as follows:

1. To file a complaint, please email it to our internal complaints manager at: customercare@astutefinancial.co.nz

2. We will acknowledge your complaint within 5 business days.

3. We will strive to resolve your complaint within 20 working days.

 

Our external complaints process

If we are unable to resolve the issue, or if you choose not to use our internal complaints process, you can reach out to our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). This service is free of charge and can assist in resolving any complaints.

You can contact FSCL at: Address: FSCL, PO Box 5967, Wellington 6145
Phone: 0800 347 257
Email: complaints@fscl.org.nz